DREAMLINE™ EXCLUSIVE LIMITED WARRANTY AS OF MAY 6, 2013
This warranty extends only to the original owner/end‐user for household use only and is not transferable to a subsequent owner. This warranty extends for a designated period of time, so long as it remains in use in its original place of installation. This warranty applies only to DreamLine products purchased from an authorized dealer in United States or Canada.
Proof of purchase (original sales receipt) from the original consumer purchase must be provided with all warranty claims. IN NO EVENT SHALL THE LIABILITY OF DREAMLINE EXCEED THE PURCHASE PRICE OF THE UNIT. DreamLine products must be installed by a fully insured and licensed professional. Installation of DreamLine product by anyone other than fully insured licensed professionals shall VOID THE
DreamLine recommends that such licensed professionals have experience in the installation of bathroom products. Installation of certain products, including, without limitation, glass products (i.e., shower and tub doors) by an inexperienced installer may result in glass breakage and, consequently, cause personal injury or death. PARTS ONLY WARRANTY This warranty is extensive in that it covers replacement of all defects. LABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR, OR REPLACEMENT, AS WELL AS ANY OTHER KIND OF LOSS OR DAMAGE ARE EXCLUDED
COMMERCIAL USE AND OTHER EXCLUSIONS
This warranty excludes all industrial, commercial and business usage, whose purchasers are hereby extended a one (1) year limited warranty from the date of purchase for shower and tub doors, a three (3) month limited warranty from the date of purchase for vanities and sinks, with all other terms of this warranty applying except the duration of the warranty.
DREAMLINE JETTED AND STEAM SHOWER CABINS, DREAMLINE SHOWER COLUMNS AND DREAMLINE SHOWER SEATS ARE NOT INTENDED FOR COMMERCIAL USE AND THERE IS NO
WARRANTY EXTENDED FOR THESE PRODUCTS FOR COMMERCIAL USE.
DreamLine hereby disclaims all warranties for products sold as dealer or store displays. DreamLine hereby disclaims all warranties for products used outside of the United States or Canada whether expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
DreamLine will, at its election, repair or replace the product found by DreamLine in its sole judgment, to be defective within the warranty period under normal residential use and
maintenance. The replacement of a product is limited to supplying a replacement product or part (same as existing or if not available, comparable product). DreamLine warranty obligation
shall be discharged upon tender of parts, replacement or repair of the product. Purchaser’s refusal to accept the tender terminates all warranty obligations and VOIDS THE WARRANTY. Cost
of freight for returning products to DreamLine for repairs or replacement under this limited warranty are the responsibility of the customer. Cost of freight associated with shipping of
replacement product or parts to the customer may be charged to customer. Any product replaced or repaired during the warranty period will be covered only for the remaining period of the
original warranty. In no event will DreamLine be liable for costs of repair or replacement of any installation material, including but not limited to tiles, marble, etc.
DREAMLINE IS NOT RESPONSIBLE FOR INSTALLATION, REMOVAL OR REINSTALLATION COSTS OF ANY PRODUCT REQUIRING WARRANTY SERVICES.
Any modification or alteration of any DreamLine products will void the warranty. DreamLine product installations and repairs must be performed by either a DreamLine authorized agent or a
licensed, insured and experienced professional contractor ‐ installation or repairs performed by any other party shall void the warranty. This warranty shall not apply to breakage or damages caused by normal wear and tear, fault, carelessness, abuse, misuse, misapplication, improper maintenance, alteration or modification of the unit, as well as chemical or natural corrosion, accident, fire, flood, act of God or any other casualty. Improper care and cleaning will void the warranty. Use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other products not recommended for chrome or similar finish, glass or acrylic will void the warranty. For additional product maintenance instructions please refer to
product installation manual. DreamLine is not responsible for any issues arising in connection with errors or omissions in information provided on DreamLine’s websites. The warranty does not extend to any non‐DreamLine plumbing or components installed by installers, end users or by any party other than DreamLine.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. BATH AUTHORITY LLC (“DREAMLINE”) AND/OR SELLER DISCLAIMS ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
DREAMLINE IS NOT LIABLE FOR PERSONAL INJURIES OR DEATH TO ANY PERSON OR FOR ANY DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE, LOSS OF USE, LOSS OF TIME,
LOSS OF PROFITS, INCONVENIENCE, INCIDENTAL EXPENSES, LABOR OR MATERIAL CHARGES, OR ANY OTHER COSTS RESULTING FROM THE USE OF ITS PRODUCTS OR PERTAINING TO THE APPLICATION OF THE PRESENT WARRANTY, OR RESULTING FROM THE REMOVAL OR REPLACEMENT OF ANY PRODUCT OR ELEMENT OR PART COVERED BY THIS WARRANTY.
PRODUCT WARRANTY PERIODS
DreamLine is not responsible for product code compliance or for verifying building code restrictions on installation or use and any such compliance is excluded from this warranty. DreamLine reserves the right to modify this warranty at any time ‐ such warranty modifications will not alter the warranty applicable at the time of sale of the products in question. The warranty terms for specific products for consumer (non‐industrial, non‐commercial, non‐business use only) are:
SHOWER BACKWALL, SHOWER CABINS (JETTED & STEAM)
DreamLine warrants shower backwalls and shower cabins to be free from defects in workmanship for a period of one (1) year from initial date of purchase by the owner/end‐user, contractor or builder from an authorized dealer.
SHOWER & TUB DOORS, SHOWER ENCLOSURES
DreamLine warrants shower doors, tub doors and shower enclosures to be free from defects in workmanship and materials under normal residential use for a period of five (5) years from the initial date of purchase by the owner/end‐user, contractor or builder from an authorized dealer. Warranty for plastic strips shall be limited to one (1) year. Warranty for any part in Oil Rubbed Bronze finish shall be limited to one (1) year.
DreamLine warrants shower bases to be free from defects in workmanship and materials under normal residential use for as long as the original consumer purchaser owns their home in which their product is installed.
DreamLine warrants shower columns to be free from defects in workmanship and materials under normal residential use for a period of one (1) year from the initial date of purchase by the owner/end‐user, contractor or builder from an authorized dealer.
DreamLine warrants shower seats to be free from defects in workmanship and materials under normal residential use for a period of one (1) year from the initial date of purchase by the owner/end‐user, contractor or builder from an authorized dealer. Warranty shall be VOID if the shower seat is not professionally installed on a properly reinforced wall.
VANITIES AND VESSEL SINKS
DreamLine warrants bathroom vanities and vessel sinks to be free from defects in workmanship and materials under normal residential use for a period of one (1) year from the initial date of purchase by the owner/end‐user, contractor or builder from an authorized dealer.
STATE LAWS AND THIS WARRANTY
Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state/province to state/province.
The following information will be required for you to file a Warranty claim:
1. Your name, address and telephone number
2. Product model number
3. Brief description of problem (please note that additional information such a photos may be required to fully process your warranty claim)
4. Proof of purchase
You may submit this information by e‐mail, mail or fax to:
Warranty Service Center
75 Hawk Road
Warminster, PA 18974
Free Shipping* is ONLY AVAILABLE FOR PRODUCTS SHIPPED WITHIN THE CONTINENTAL USA.
Please call Call 877.392.2531 877.392.2531 for shipping availability and cost to ship to locations outside of the Continental USA.
EZ Able® sells and ships within the Continental U.S.A. We ship through various channels and each has it's own lead time. Many of our products are custom and made to order. Please understand that these products take longer to ship because they are made, in the U.S.A., specifically for your job.
MADE Upon and Made to ORDER products TYPICALLY ship within the stated timeframes. Shipping times may be delayed by circumstances beyond EZ Able's control including but not limited to: Labor Strikes, Manufacturing Delays and Backlogs, Weather Delays, etc.
TYPICAL Lead Times to Ship:
Most Products: 1 - 5 business days
MADE Upon ORDER Walk-in tubs, Showers and other products have ship times which vary by model and range between: 3-7 business days.
*Free Shipping refers to ground / over the road delivery only. Expedited delivery service may be available for an additional fee. Please call Call 877.392.2531 877.392.2531 to learn if expedited delivery is available for your item.
*Free Shipping is only available within the Continental USA.
Product Delivery and Customer Responsibilities
EZ Able® emails our customers Tracking Numbers / Pro Numbers with every order. IT IS THE CUSTOMER'S RESPONSIBILITY TO INSURE RECEIPT OF THE ORDER. If your shipping carrier states that your package was delivered and you haven't received it. Customers have 36 hours to notify EZ Able® of the lost/stolen package in order to qualify for a replacement item.
Start by logging into your account. Under ORDERS, click on the tab called RETURNS. Once you fill out and submit your return request, then EZ Able® will begin the Return Authorization process.
Some items are returned directly to EZ Able, while others are returned directly to the manufacturer. Return Authorization processing times vary by manufacturer. Please allow 1-5 business days to receive your authorization via email. The emailed Return Authorization Form will have all of the information necessary to return your item. You are responsible for return shipping. The restocking fee, if any, will be listed on the Return Authorization Form.
Some items are available to be shipped internationally or to Alaska or Hawaii. Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.
EZ Able® can't ship to PO Boxes. Our online store does not allow check-out for deliveries which require custom shipping quotes. Those destinations include, but are not limited to: Canada, Mexico, Hawaii, Alaska, etc.
Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.
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