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Shipping & Returns

SHIPPING POLICY

Overview

Free Shipping* is ONLY AVAILABLE FOR PRODUCTS SHIPPED WITHIN THE CONTINENTAL USA.

Please call 877.392.2531 for shipping availability and cost to ship to locations outside of the Continental USA.

EZ Able® sells and ships within the Continental U.S.A.  We ship through various channels and each has it's own lead time.  Many of our products are custom and made to order.  Please understand that these products take longer to ship because they are made, in the U.S.A., specifically for your job.  

MADE TO ORDER products TYPICALLY ship within the stated timeframes.  Shipping times may be delayed by circumstances beyond EZ Able's control including but not limited to: Labor Strikes, Manufacturing Delays and Backlogs, Weather Delays, etc.   

TYPICAL Lead Times to Ship:

Most Products: 1 - 5 business days

MADE TO ORDER Walk-in tubs, Showers and other products have ship times which vary by model and range between: 7-15 business days.

Free Shipping

*Free Shipping refers to ground / over the road delivery only.  Expedited delivery service may be available for an additional fee.  Please call 877.392.2531 to learn if expedited delivery is available for your item.

*Free Shipping is only available within the Continental USA.   

Product Delivery and Customer Responsibilities

EZ Able® emails our customers Tracking Numbers / Pro Numbers with every order.  IT IS THE CUSTOMER'S RESPONSIBILITY TO INSURE RECEIPT OF THE ORDER.  If your shipping carrier states that your package was delivered and you haven't received it.  Customers have 36 hours to notify EZ Able® of the lost/stolen package in order to qualify for a replacement item.

Large items such as bathtubs, showers, mobility scooter, etc; ship by a method called Over the Road.  For your convenience, we order the trucking company to provide 24 hour delivery notice along with a lift gate.  You MUST inspect your order for damage upon it's arrival.  If in the rare instance there is damage, you MUST indicate that there is damage on the delivery paperwork.  You will be notified with your Pro Number once your order ships.  A Pro Number is the name for Over The Road Tracking Numbers.  

Please refer to product page for product specific shipping timeline guidance or call 877-392-2531.

RETURN POLICY

EZ Able® understands that sometimes mistakes happen.  If you order the wrong product you should make us aware of the mistake, in writing, as soon as possible.  We are dealers for numerous manufacturers.  Each manufacturer has its own return policy and associated restocking fees.  You will be responsible for the manufacturer restocking fee, and any freight/shipping charges that may occur, if any, on any returned product. 

It is possible, especially on custom orders, that the manufacturer won’t restock your item.  Please be aware of your manufacturer’s product return policy and possible charges before you place your order.  CUSTOM ITEMS MAY NOT BE RETURNABLE. 

Returns Must Be Made Within 30 days of Product Invoice Date.  ALL manufacturers require a Return Authorization Approval prior to a product's return.  Please contact EZ Able® to begin the return process/

Are you unclear of EZ Able's refund/return policy on your item?  Please don't hesitate to call us at 877-392-2531.  Thank-you for choosing EZ Able®!

Retail Items

Free Shipping with Re-order*

*If you need to return an item or items AND want to re-order the same item or items in a different size or color, we will offer you FREE SHIPPING on your replacement order. Please call 1-877-392-2531 to place your re-order with one of our Customer Service Representatives and have the shipping fee waived. After placing your re-order, you can then make your return as outlined below. 

Products that Need to Be Installed in a Home or Vehicle**

Premature Termination - IF the Product Order is terminated by the purchaser for any reason prior to the DELIVERY of the PRODUCT, the purchaser shall be responsible for any costs incurred by EZ Able®.  Cost shall include only material, labor and costs directly related to the ordered PRODUCT.  By purchasing this product online, the client agrees to pay any collection costs incurred by EZ Able® to obtain payments due.

EZ Able® BRAND Products: returns of its TUB, TUB/SHOWER or SHOWER STALLS.

Once your order is placed, the purchase of any EZ Able® BRAND TUB, TUB/SHOWER or SHOWER STALLS are not refundable for any reason outside of an unrepairable manufacturer defect.  If an unrepairable defect is found by an authorized representative, then the product WILL BE REPLACED under the terms of its manufacturer warranty. 

Click Here to View EZ Able Brand - Tub, Tub/Shower or Shower Stall Warranty.

Warranty Replacement of EZ Able® TUB, TUB/SHOWER or SHOWER STALLS.

The exchange of a unit is limited to supplying a replacement unit of comparable size and style and does not include any cost of removal or installation.

This warranty replacement shall be voided if the unit is moved from its place of initial installation or is not installed in accordance with the instructions supplied by the manufacturer of the unit. Further, this warranty does not apply if the unit has been subjected to accident, abuse, misuse, damage caused by flood, fire, or act of God. The owner agrees by use of the unit that the obligations of EZ Able® shall not exceed to contingent or indirect damage or injury to the structure of its contents, that the obligations of EZ Able® are limited to those set forth herein, and that no other obligations, expressed or implied, are assumed by Rennovative Bath Systems.  

Contact:
EZ Able® Warranty Dept.

Warranty Department at (877) 392-2531 or email us at: warranty@EZAble.com

BioBidet Products

Shipping
 
Standard shipping via UPS Ground or USPS are included in the quoted price. The estimated delivery time will be approximately 5 - 7 business days from the time of order.
 
*Delivery is available to Canada, Alaska and Hawaii. An additional Shipping and Handling fee will apply to shipments going to Alaska or Hawaii. For shipping quote, please contact our customer service at 877.339.5214.
 
Return/Exchange

Bidets:
 
Bidet seat which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. We cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected.

Shower heads and accessories:

We accept returns on new and unused products within 30 days of shipment date.

Returns must still be in their original packaging with all parts and accessories included or be subject to a 15% restocking fee. 
 
How to obtain service:
 
To obtain repair service under this warranty, you must contact an authorized service center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest authorized service center along with your RMA number and proof of purchase.
 
To receive an RMA number or to speak with a customer service representative, please call 877-339-5214 or E-mail us.

Drive Medical™ Products: Hassle-Free Return Policy 

New or Unused Drive Medical™ Products (Excludes Power Products shipped to residential addresses)
New or unused product can be returned within 30 days from invoice date with no restocking fee. The following terms and conditions apply:

  • Customer pays for freight to return the product.

  • Product should be in the condition it was received, unused, and in the original box and/or packaging, except for Bath Safety products. The original packaging for Bath Safety products must not have been opened.

  • Please do not write anything on packages to be returned including: RMA#’s or addresses

  • Credit will be given for the product but not the original freight.

  • Standard freight policy applies to new orders.

A 25% restocking fee applies to returns between 31 and 60 days after invoice date. Used items are not eligible for return and are covered under their respective warranties.

New or Unused Power Drive Medical™ Products Shipped to Residential Addresses

New or unused power products that have been shipped to a residential address can be returned
within 15 days from invoice date and a 25% restocking fee will apply. The provider is responsible for
ensuring that the product is new, unused and in saleable condition. The customer is responsible for
packaging as to ensure that the product is not damaged during return shipping. Drive will arrange for
return shipping with a freight carrier of our choice. Freight charges and the restocking fee will be
billed directly to the provider.
Used items are not eligible for return and are covered under their respective warranties. 

Drive Medical™ Products Damaged in Shipping

If product is received damaged, the bill of lading for truck shipments or UPS manifest for smaller
packages must be marked “Damaged”. By marking the product damaged and contacting Drive
Medical immediately upon receipt will significantly reduce the time it takes to receive full credit.
Within seven (7) days of the original receipt, customer should inspect suspect items and contact
EZ Able's Returns Department to report the damage. 

EZ Able will issue an RMA, notify the shipper to arrange for an inspection and pick-up, and process a replacement order. Replacement orders will be billed to the customer’s account and a credit will be issued based on the carriers’ findings. 

Drive Medical™ Product Warranties

Drive offers warranties on most products to protect customers if damage should occur after use.

Drive Medical- There are several types of warranties.
Many products are covered under a limited lifetime warranty. The limited lifetime warranty applies to non-wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels and brakes, are not covered under the limited lifetime warranty.

Many of our products have specific warranties that cover replacement parts for extended periods oftime. However, most products are warranted for 60 days after invoice date. For the first 60 days after invoice date, Drive reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for the return of the product./h4>

Drive reserves the right to require the defective product be returned to Drive. Replacement product will be shipped immediately, invoiced and later credited after the defective product is received. Drive will issue a return shipping label within the first 30 days of the invoice date.

Drive Medical - How to Submit a Return of a Drive Medical product.

In order to expedite a return, please contact the Returns Department at (877) 392-2531 or send an email to returns@ezable.com for a return merchandise authorization (RMA). Drive cannot accept any unauthorized return without a previously issued RMA.

When requesting an RMA, please provide the EZ Able® Representative with your customer account number, purchase order/Invoice, model, serial number (if applicable) quantity, reason for return and a valid email address. 

RMA’s expire after 30 days of issuance.

Drive Medical™ (FOR DRIVE MEDICAL PRODUCTS ONLY)

All returns should be sent to Drive’s Technical Service Center in Bohemia, NY unless otherwise specified.

Drive Technical Service Center
1101 Lakeland Avenue, Suite 100
Bohemia, NY 11716

Would you like to return a product?  CLICK HERE

Need help? We're available at877.392.2531 - Email us atinfo@ezable.com
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