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Terms of Service

Products that EZ Able Installs*

*Are you looking for installation services?  EZ Able® offers installation services in some USA locations.  Contact us to see if installation services are available in your area.  This Agreement applies ONLY to PURCHASERS of EZ Able Installed Products.  Please refer to EZ Able’s Installed Products and Services Agreement for our policies regarding our product installation services.

Products that Customers Install**

Included Items – Our price includes products listed on your Sales Order, applicable taxes, and freight/shipping.  Please review your Sales Order carefully.  You will receive the items listed on your Sales Order.  EZ Able® always strives to provide our customers with outstanding customer service along with fair, and honest business practices and value-pricing on products.   

Building Codes and Permit Fees – The purchaser is responsible for meeting all local Building Codes and for obtaining all necessary Permits.  

Acts of God – All agreements are contingent upon strikes, accidents or delays beyond our control.

Change Orders – Any alteration or deviation from the paid Sales Order will be executed only upon written orders and may become an extra charge over and above the amount originally charged.

Delivery – Sometimes freight gets damaged during delivery.  It is the purchaser’s responsibility to inspect freight upon delivery and to make note of any damage that has occurred in transit.  IT IS IMPORTANT TO DO A COMPLETE INSPECTION OF MATERIAL UPON ARRIVAL.  SOMETIMES THE FREIGHT CARRIER MAY HAVE YOU SIGN A DOCUMENT STATING THAT YOUR PRODUCT ARRIVED AT YOUR SITE IN GOOD CONDITION.  (Generally applies to “large-sized” products valued over $1000.00) FAILURE TO MAKE NOTE OF ANY DEFECTS WILL RELEASE THE FREIGHT CARRIER OF ALL RESPONSIBILITY.  EZ ABLE® WILL NOT BE RESPONSIBLE FOR ITEMS DAMAGED IN TRANSIT.      

Delivery Date - PLEASE REFER TO THE PRODUCT LEAD TIME NOTED ON THE PRODUCT INFORMATION WEBPAGE.  Be sure to consider the noted lead time when making product delivery date requests.  Fill in, ASAP when requesting the shortest lead time possible.  Otherwise, please note your desired delivery date.   We will do our best to accommodate your requested delivery date.  

Delivery - We email our customers Tracking Numbers / Pro Numbers with every order.  IT IS THE CUSTOMER'S RESPONSIBILITY TO INSURE RECEIPT OF THE ORDER.  If your shipping carrier states that your package was delivered and you haven't received it.  Customers have 36 hours to notify EZ Able® of the lost/stolen package in order to qualify for a replacement item.

Payment – Product Only Sales, 100% due on Order.  All monies in US Dollars.  We accept: cash, money orders, certified checks, bank transfers, Visa, MasterCard, Discover and American Express.

Premature Termination - IF the Product Order is terminated by the purchaser for any reason prior to the DELIVERY of the PRODUCT, the purchaser shall be responsible for any costs incurred by EZ Able®.  Cost shall include only material, labor and costs directly related to the ordered PRODUCT.  By purchasing this product online, the client agrees to pay any collection costs incurred by EZ Able® to obtain payments due.

Return Policy – EZ Able® understands that sometimes mistakes happen.  If you order the wrong product you should make us aware of the mistake, in writing, as soon as possible.  We are dealers for numerous manufacturers.  Each manufacturer has its own return policy and associated restocking fees.  You will be responsible for the manufacturer restocking fee, and any freight/shipping charges that may occur, if any, on any returned product.  It is possible, especially on custom orders, that the manufacturer won’t restock your item.  Please be aware of your manufacturer’s product return policy and possible charges before you place your order.  Click to View Return/Refund Policies.  Please call 877.392.2531 for clarification.  
   
Storage Fees – Purchaser will be recharged our freight carrier’s storage charges and any associated fees, that may occur, if the purchaser is unable to accept delivery at the scheduled delivery time.  (Generally applies to “large-sized” products  only.)

Site Preparedness – Some Products may require the purchaser to do prior site preparation to allow for Local Building Code readiness; along with safe, speedy and applicable installation of EZ Able® products.  EZ Able® makes no warranty to the readiness or feasibility of your job site.  Please review the Products Installation Guide for Product Specific Requirements BEFORE placing your order.  Are you unsure of your site and local building code requirements?  Please contact EZ Able® to see if installation services are available in your area. 

Need help? We're available at877.392.2531 - Email us atinfo@ezable.com
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