Shipping
*WE PAY SHIPPING
*on all orders over $99! (within the contiguous U.S.A.)
Your order means a lot to us, which is why we’re dedicated to providing fast, safe, and reliable delivery services for all of our items.
- You can find product specific Shipping Information for each item on its product page under the Shipping Info tab.
- You’ll be able to select your preferred shipping option for small items at Checkout.
- Preferred delivery options for large items are available on their product page. Large items ship over-the-road and large freight carriers don't have the ability to expedite shipping.
Shipping Costs
Many orders qualify for FREE SHIPPING. Here’s how it works:
- Shipping Charges for Orders under our minimum Free Shipping threshold are calculated based on shipping weight and delivery location.
- Most orders over $99 qualify for FREE SHIPPING.
Along with the price of an item being an indicator of free shipping, we also message “Free Shipping” wherever it applies. Keep an eye out for it underneath the price of the product while browsing and next to the image(s) on the product page. If your order does not qualify for free shipping, any associated shipping costs will be listed alongside the pricing details in your Cart and during Checkout.
Items are divided into two categories for shipping: small items and large items.
Expedited Shipping (Small Items Only)
Expedited Shipping is available on most small items. If expedited shipping is available for your item, the expedited shipping options and costs will display at checkout.
Please note that the shipping rates are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Large Item Shipping Costs
- Delivered at Curbside (No Liftgate): Free*
- Delivered at Curbside (with Liftgate): +$100*
- Liftgate And Inside Delivery +$250 (Where Available)
- You may choose to upgrade qualifying large items to one of our premium delivery options. Please note that the available options may differ by item and delivery location.
Learn more about our delivery options by visiting Shipping Small Items or Shipping Large Items.
*Exceptions
There are a few exceptions to our standard free shipping policy. Any shipping charges will be detailed in your cart prior to checkout.
- We cannot ship to P.O. boxes or military APOs.
- Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.
- Due to shipping constraints, non-standard items such as specific large fixtures might not be eligible for free shipping.
- A select few suppliers require us to charge shipping fees.
Sales Tax
Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
Shipping Updates & Alerts
Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications. You can also track your packages through My Orders.
Updating Shipping on an Order
Updating Orders Before Shipping
Before an item has shipped, you can request to edit the details of your order online. Visit SUBMIT A TICKET to cancel, change the delivery method, or change the shipping address for an item. Please note: For security reasons, we cannot accept order changes over the phone.
FedEx or UPS (Small Items)
If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:
- Hold or delay packages
- Pick up from a local FedEx or UPS location
- Deliver to another address
- Deliver on another day
- Schedule a delivery window
- Sign for packages online
Unfortunately, items already in transit cannot be expedited.
All Other Carriers (Large Items)
If your item is not being shipped by FedEx or UPS, it’s considered a large item. You may be able to make changes to orders with large items without additional charges if your order's Bill of Lading hasn't been created. Otherwise, carrier reconsignment charges will apply and vary by carrier. Please Submit a Support Ticket.