Pacific Walk-in Bathtub by Rane Bathing Systems | RC2

Rane Bathing Systems products are warranted to be free from defects in materials and workmanship for a period of five (5) years for external finishes and composite shell, three (3) years for all moving and stationary parts, including but not limited to, valves, air spa blower, whirlpool pumps, actuators, door mechanisms, hinges, gauges, thermometers, and Lifetime for the door seal. Shower and disinfectant hoses, handheld shower wands, and disinfectant spray wands are excluded from this warranty. Commencement of Warranty Period Warranty commences on the date of shipment to Customer and/or Dealer. Warranty Registration Card must be received by Rane to ensure activation of warranty coverage. Repair or Replacement During the warranty period, Rane will repair or replace any defective parts or portion thereof returned by Customer and/or Dealer if Rane determines was defective due to faulty materials or workmanship. The Customer and/or Dealer must obtain a Return Goods Authorization (RGA) number from Rane. The Customer and/or Dealer will pay all related labor and return costs incurred in the replacement, installation, or repair of the defective parts or portion thereof to Rane. Rane retains the exclusive right to repair or replace the defective products or parts or portion thereof at its sole discretion. In the event that it is determined that the cost of warranty repairs and/or parts is excessive, Rane may require the Customer and/or Dealer to provide a written report and pictures of defect for review. In the event that replacement parts are sent by Rane to the Customer and/or Dealer before the defective parts have been received and reviewed by Rane, the Customer and/or Dealer will be invoiced for the replacement parts and shipping costs. Once the defective parts have been received by Rane, and deemed to be defective due to faulty materials or workmanship, a credit or refund will be issued to the Customer and/or Dealer. Disclaimer and Limitation of Remedies The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. In no event shall Rane be liable for any incidental, special, indirect or consequential damages, whether resulting from the use, misuse, or inability to use this Product or defects in the Product. Warranty of parts subject to “normal wear and tear” (i.e. cushions, pads, lap and shoulder belts, shower wands, and hoses) are not covered under this warranty except as it applies to the defects in materials and workmanship. Voiding of Warranties The warranty does not cover products or parts thereof that have been subjected to abuse, misuse, neglect, unauthorized alteration or repair, damage during installation, or improper installation as per the instructions provided by Rane. FOR PARTS AND SERVICE, CONTACT YOUR LOCAL AUTHORIZED RANE DEALER

Overview

Free Shipping* is ONLY AVAILABLE FOR PRODUCTS SHIPPED WITHIN THE CONTINENTAL USA.

Please call Call 877.392.2531 877.392.2531 for shipping availability and cost to ship to locations outside of the Continental USA.

EZ Able® sells and ships within the Continental U.S.A. We ship through various channels and each has it's own lead time. Many of our products are custom and made to order. Please understand that these products take longer to ship because they are made, in the U.S.A., specifically for your job.

MADE Upon and Made to ORDER products TYPICALLY ship within the stated timeframes. Shipping times may be delayed by circumstances beyond EZ Able's control including but not limited to: Labor Strikes, Manufacturing Delays and Backlogs, Weather Delays, etc.

TYPICAL Lead Times to Ship:

Most Products: 1 - 5 business days

MADE Upon ORDER Walk-in tubs, Showers and other products have ship times which vary by model and range between: 3-7 business days.

Free Shipping

*Free Shipping refers to ground / over the road delivery only. Expedited delivery service may be available for an additional fee. Please call Call 877.392.2531 877.392.2531 to learn if expedited delivery is available for your item.

*Free Shipping is only available within the Continental USA.

Product Delivery and Customer Responsibilities

EZ Able® emails our customers Tracking Numbers / Pro Numbers with every order. IT IS THE CUSTOMER'S RESPONSIBILITY TO INSURE RECEIPT OF THE ORDER. If your shipping carrier states that your package was delivered and you haven't received it. Customers have 36 hours to notify EZ Able® of the lost/stolen package in order to qualify for a replacement item.

Here are our most commonly asked questions...

• Shipping Timeframe?
  Most Products Typically Ship within: 1 - 5 business days | Made Upon Order Products Typically Ship within: 3-6 business days
• How do I order this?
  We try to make it easy. You may place your order online or over the phone. If you need assistance, please call 877.392.2531.
• I can't find what I'm looking for?
  Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.

  Consultation Request
• How do I request a return?
  Start by logging into your account. Under ORDERS, click on the tab called RETURNS. Once you fill out and submit your return request, then EZ Able® will begin the Return Authorization process.
  Some items are returned directly to EZ Able, while others are returned directly to the manufacturer. Return Authorization processing times vary by manufacturer. Please allow 1-5 business days to receive your authorization via email. The emailed Return Authorization Form will have all of the information necessary to return your item. You are responsible for return shipping. The restocking fee, if any, will be listed on the Return Authorization Form.

  Return Request
• Do you ship to Canada? Hawaii? Alaska?
  Some items are available to be shipped internationally or to Alaska or Hawaii. Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.

  Consultation Request
• I can't place my order? What is going on?
  EZ Able® can't ship to PO Boxes. Our online store does not allow check-out for deliveries which require custom shipping quotes. Those destinations include, but are not limited to: Canada, Mexico, Hawaii, Alaska, etc.
  Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.

  Consultation Request
• I need a product specification sheet?
  Product Specification information is located under the product images
• Do you offer financing?
  EZ Able® has 2 financing options at check-out. PayPal Credit and Klara. Simply follow the secure links and fill out the credit application according to instructions