EZ Able® SMS Terms of Service

EZ Able® SMS Terms of Service

Effective January 1, 2025 · Last updated September 7, 2026

The short version. If you opt in, EZ Able® will text you about your orders, appointments and service, and occasionally about offers. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to cancel. Reply HELP for help, or call 877-392-2531.

By enrolling in and using EZ Able®’s SMS/text messaging service (the “Service”), you agree to the following terms and conditions. These terms are part of our Terms of Use and should be read together with our Privacy Policy.

  1. What we send
  2. How you opt in
  3. Message frequency, rates and charges
  4. How to opt out
  5. How to get help
  6. Privacy and your information
  7. Carrier disclaimer
  8. Changes to these terms
  9. Contact us

1. What we send

EZ Able® may send you SMS/MMS text messages for the following purposes:

  • Customer care — replies to your questions, quote and consultation follow-ups, service and warranty updates, and links you ask us to send during a call.
  • Account notifications — order confirmations, appointment confirmations and reminders, scheduling changes, and other updates about your order or project.
  • Delivery notifications — shipping, tracking and delivery updates, including freight delivery scheduling.
  • Marketing — occasional special offers, promotions and product announcements.

Messages may include links to ezable.com and our phone number. Every message identifies EZ Able® as the sender.

2. How you opt in

You opt in by checking the SMS consent box on one of our website forms (for example a quote request, contact form, chat or checkout) and providing your mobile number, or by verbally asking us to text you when you call 877-392-2531. The consent language you agree to reads:

By clicking here you consent to receive sms customer care, account notification, delivery notification, and marketing messages from EZ Able. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply Help for help. Privacy Policy Terms of Use

Consent to receive text messages is not a condition of purchase. You can still buy from us, request a quote, or schedule service without opting in. You confirm that you are the account holder for the mobile number provided, or that you have the account holder’s permission to enroll it. After you opt in you will receive a one-time confirmation message.

3. Message frequency, rates and charges

Message frequency varies depending on the type of communication and your interactions with us. As a guide, you may receive up to 3 messages per week related to an active order, appointment or service request, and occasional marketing messages.

Message and data rates may apply. Standard message and data rates from your wireless carrier apply to every message we send and every message you send us. Check with your carrier for details of your plan. EZ Able® is not responsible for charges from your mobile carrier.

4. How to opt out

You can cancel at any time. Reply STOP to any message from EZ Able® and you will be unsubscribed. You will receive one final message confirming that you have been unsubscribed; after that, no further messages will be sent to your number. The keywords UNSUBSCRIBE, CANCEL, END and QUIT also work.

Opting out of text messages does not opt you out of email or other communications. If you want to receive messages again, you can opt in again through any of our forms or by texting START or YES to a number you previously received messages from.

5. How to get help

Reply HELP or INFO to any message for assistance, and you will receive a message with our contact details. You can also call 877-392-2531 (Monday–Friday, 9 AM–5 PM Eastern) or email [email protected].

6. Privacy and your information

We respect your privacy. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information collected through our SMS program will never be sold or shared with third parties for their own marketing purposes. For full details on how we collect, use and protect your information, please review our Privacy Policy.

7. Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS/MMS messages is subject to effective transmission by your mobile service provider and network availability, which are outside the control of EZ Able®. The Service is available on major U.S. carriers; supported carriers may change without notice.

8. Changes to these terms

EZ Able® may update these SMS Terms of Service from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued participation in the program after changes are posted constitutes your acceptance of those changes.

9. Contact us

If you have questions about these terms or the SMS program:

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