How do I return my item(s)?
Returns are seamless and easy! Depending on how your item arrived, the process to return will vary slightly.
For items delivered by UPS or FedEx:
1 ) To start your return, visit the My Orders section of your My Account.
2) Identify and select the return option for the item you wish to return. Complete the online form, including selecting which return and refund method you desire.
3) Check your inbox for a return confirmation email which includes your shipping label.
4) Print the shipping label you received in the return confirmation email, and bring the package to a nearby drop-off location. If you are unable to bring your item to a drop-off location, you can schedule a FedEx pickup by reaching out to a service agent.
5) We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
For large, heavy, or fragile item(s) delivered via special carrier:
1) To start your return, visit the My Orders section of your My Account.
2) Identify and select the return option for the item you wish to return. Complete the online form, including selecting which return and refund method you desire. Please Note that MADE UPON ORDER items are not returnable.
3) Check your inbox for a return confirmation email.
4) We will coordinate for the item to be picked up at your convenience on an afternoon when you will be home.
5) We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
If you purchased your item in store and carried it home, you can complete your return in store. At this time we cannot accept in store returns for items exceeding 108 inches in length or greater than 150 pounds.
- Please bring your receipt and any original packaging to the store the item was purchased from.
- We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
Will I have to pay for return shipping fees?
Yes, applicable return shipping costs will be deducted from your refund and can vary depending on the location of the return and selected return method.
For more details regarding refunds, please review our Refund Policy.
Can I cancel my return if I change my mind?
Yes, you can cancel your return request using the My Orders section of your My Account page. Canceling your return request must occur before you drop the item off, have it picked up, or bring it to a store.