Missing Parts

Are you missing hardware or an assembly guide? Let’s get your assembly back on track!

Use the following to help determine your next steps:

  • If you are missing the assembly guide for your item, you may be able to locate it directly on the item’s product page - check the “Specifications” tab to see if it is available on site.
  • Orders may be shipped in multiple boxes. Locate your item in My Orders and click “Track Your Package” to ensure the item wasn’t shipped in multiple boxes. If your shipment shows as delivered but did not arrive, see instructions here.
  • Your missing part might not be missing at all. It might be that the parts are stored in places for shipping that make them tough to spot. 

Missing Parts Policy:

If the above steps don’t solve the issue, we will be sure to send you replacement parts, hardware, assembly guide, if available, or other resolution if reported within 5 days of delivery. To help make your order right, we may require a photo(s) and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any missing items reported more than 30 days after the delivery date.

Report Missing Parts, Hardware, or Assembly Guide:

1) Login to your EZ Able Account and locate your item(s) under My Orders.

2) Select “Problem with this Order" (this will only appear for eligible items when reported within 30 days of the delivery date).

3) Follow the prompts to complete your request for resolution.

4) If photos are required, please upload photos that display:

  • The entire item (out of the box),
  • Assembly guide images with missing part(s) circled,
  • Any hidden compartments if applicable

5) Once your request is submitted, you will receive an email confirming your resolution and next steps. If you are asked to return the original item, instructions will be provided via email.

What if my open box or clearance item is missing parts?

We can assist with open box or clearance items however resolution options are limited.

What do I do if I am instructed to return my original item but I don’t have the original packaging?

You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded.

EZ Able is unable to provide boxes or packaging for the return.

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