PONTE GIULIO LIMITED WARRANTY If this product fails due to a defect in materials or workmanship during the time periods listed below for each product, Ponte Giulio USA Corp. ("Ponte Giulio") will replace or repair it free of charge. Simply contact Ponte Giulio at 1-877.766.8301 for replacement information. Grab Bars, bath accessories, seats and benches: Lifetime Guarantee (please refer below) Shower Curtain Rails: Lifetime Guarantee (please refer below) Crescent Shower Rods: 1 year Adjustable Mirrors: 1 year EXCEPTIONS AND RESTRICTIONS THIS WARRANTY DOES NOT COVER PRODUCTS WHICH HAVE NOT BEEN INSTALLED OR USED IN ACCORDANCE WITH THE INSTRUCTIONS CONCERNING INSTALLATION AND USE SET FORTH IN THE OWNER'S MANUAL OR INSTALLATION INSTRUCTIONS, AND WHEN THE RECOMMENDATIONS AND WARNINGS INCLUDED ARE NOT OBSERVED. THIS WARRANTY DOES NOT COVER PRODUCTS THAT HAVE BEEN MODIFIED OR DISMANTLED PARTIALLY OR TOTALLY; OR HAVE BEEN USED IN A NEGLIGENT FASHION AND AS A CONSEQUENCE HAS SUFFERED DAMAGES ATTRIBUTABLE TO THE CONSUMER, INDIVIDUAL, OR HARDWARE NOT AUTHORIZED BY PONTE GIULIO. THIS WARRANTY DOES NOT COVER PRODUCTS WHICH HAVE BEEN ABUSED, ALTERED, DAMAGED, MISUSED, CUT OR WORN. MAKING SUBSTITUTIONS OR MODIFYING THIS PRODUCT IN ANY WAY WILL VOID YOUR WARRANTY. THIS WARRANTY DOES NOT COVER THE DAMAGES AS A RESULT OF DISASTER SUCH AS FIRE OR ACTS OF GOD, INCLUDING FLOODING, EARTHQUAKE, OR ELECTRIC STORMS, ETC. LIMITATION OF LIABILITY OTHER THAN THE LIMITED WARRANTY STATED ABOVE, TO THE EXTENT PERMITTED BY LAW, PONTE GIULIO DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS YOUR SOLE REMEDY AND PONTE GIULIO SHALL NOT BE LIABLE FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHERWISE, INCLUDING LOST REVENUES AND LOST PROFITS) ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING STATUTORY, CONTRACT OR TORT. NOTWITHSTANDING THE TERM OF ANY LIMITED OR IMPLIED WARRANTY, OR IN THE EVENT THAT ANY LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL PONTE GlULIO'S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE. PONTE GIULIO ASSUMES NO LIABILITY FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY IMPROPER ASSEMBLY, INSTALLATION OR USE OF THIS PRODUCT. Cleaning: Please use non-abrasive cleaners such as “Fantastic”, “409” or just warm soapy water for cleaning. Cleaners with grit should be avoided. PONTE GIULIO USA, CORP. - W241 S4021 Rockwood Circle - Waukesha, WI 53189 – USA + 1.877.766.8301 + 1.877.766.8306 Web Site: www.pontegiuliousa.com
Start by logging into your account. Under ORDERS, click on the tab called RETURNS. Once you fill out and submit your return request, then EZ Able® will begin the Return Authorization process.
Some items are returned directly to EZ Able, while others are returned directly to the manufacturer. Return Authorization processing times vary by manufacturer. Please allow 1-5 business days to receive your authorization via email. The emailed Return Authorization Form will have all of the information necessary to return your item. You are responsible for return shipping. The restocking fee, if any, will be listed on the Return Authorization Form.
Some items are available to be shipped internationally or to Alaska or Hawaii. Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.
EZ Able® can't ship to PO Boxes. Our online store does not allow check-out for deliveries which require custom shipping quotes. Those destinations include, but are not limited to: Canada, Mexico, Hawaii, Alaska, etc.
Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.