Here are our most commonly asked questions...
- How do I track my order?
You must know your tracking number to track your order.
Would you like EZ Tracking Information? Tracking numbers auto-populate for customers that are logged into their account.
- Shipping Timeframe?
Most Products Typically Ship within: 1 - 5 business days | Made Upon Order Products Typically Ship within: 3-6 business days
- How do I order this?
We try to make it easy. You may place your order online or over the phone. If you need assistance, please call 877.392.2531.
- I can't find what I'm looking for?
Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.
- How do I request a return?
Start by logging into your account. Under ORDERS, click on the tab called RETURNS. Once you fill out and submit your return request, then EZ Able® will begin the Return Authorization process.
Some items are returned directly to EZ Able, while others are returned directly to the manufacturer. Return Authorization processing times vary by manufacturer. Please allow 1-5 business days to receive your authorization via email. The emailed Return Authorization Form will have all of the information necessary to return your item. You are responsible for return shipping. The restocking fee, if any, will be listed on the Return Authorization Form.
- Do you ship to Canada? Hawaii? Alaska?
Some items are available to be shipped internationally or to Alaska or Hawaii. Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.
- I can't place my order? What is going on?
EZ Able® can't ship to PO Boxes. Our online store does not allow check-out for deliveries which require custom shipping quotes. Those destinations include, but are not limited to: Canada, Mexico, Hawaii, Alaska, etc.
Please contact EZ Able® to determine the availability of your product. Please feel free to call 877.392.2531, connect with us via our online chat, or use our consultation form.
- I need a product specification sheet?
Product Specification information is located under the product images
- Do you offer financing?
EZ Able® has 2 financing options at check-out. PayPal Credit and Klara. Simply follow the secure links and fill out the credit application according to instructions